Usborne Books at Home
BOOK BUCKS

Frequently Asked Questions
How to Use Book Bucks in OrderPro
How to Use Book Bucks by mail or fax

What are Book Bucks?
If a book happens to be out of stock at the time of your order, you will still get commission, sales credit & hostess books based on the sale.  A "book bucks" page will be included along in the box at the bottom of the yellow packing slip. 

It is best to avoid book bucks & help your customer choose an alternate title.  This will get the book to the customer sooner, save you time & save the company the additional shipping cost.  Be sure to check (print & take) the out of stock list to your event so you can help steer away from out of stock titles.  The OS list link is at www.ubah.com/consultants at the very top center.

What do the colors in Order Pro mean?

Books highlighted in yellow have just gone out of stock w/in the past 7 days & are coming back.  If ordered, you'll get book bucks for this item.   

 

Books highlighted in green have been out of stock for more than 7 days and cannot be ordered at this time. 

 

Books are highlighted in red are out of print and no longer available. 

 

You may wish to contact your customer to order something different.  It is best to check and print out the Out of Stock List (on the Consultant Website) before you go to your shows and print a copy to help avoid OS/OP titles from being ordered if possible..  The OS List will give you an estimated date of arrival for the books (if it is known).  This is an estimate only so don't promise this date.

NOTE: Some titles on the Out of Print list have new editions that may already be available.

Why are the books not just shipped when they come back in stock?
Book Bucks give you or your customer the option of selecting something different than originally ordered to get something right away if desired OR you can wait for that book to get back in stock. Since they are giving you that choice, the books are not automatically shipped when they come back in stock.  It is your responsibility to keep track of the book buck number, watch the out of stock list for the order items to come back in stock, and submit the book buck at that time.

What if the order was shipped to the Hostess & I don't have the book buck?
That's ok.  If you are submitting the order via OrderPro, you just need the reference number from the upper right corner of the book buck.  You can get that from the hostess or from the order confirmation that comes to you via email.  You can see on that page what book bucks were given for.  You'll want to call the hostess and tell her not to do anything with the book buck page; that you'll take care of those orders.  You may want to call the customer & see if they'd rather have something else right now or wait for the item to get back in stock.

Do I have to pay additional shipping?
No, the company covers the cost of shipping!  They are shipped to one location - the customer, the hostess, or to you.  If you select items over the amount of the book buck, you will pay the overage.

This is costly for the company, so please don't overuse this benefit.  Remember to check the Out of Stock list at www.ubah.com/consultants before every event and offer an alternate book selection when someone selects an out of stock book.  When book bucks are used, try to combine them with other book orders to save on shipping costs.

What if there are more than one customer's order on a book buck?
Decide where you want them shipped - maybe to you or the hostess to be separated & given to the customers.

Book Bucks are used for all types of sales EXECPT School & Library orders. 
 For a school or library order, if a book is not available the school or library will not be invoiced for that book and you will not get sales credit or commission for that book, unless they request Backorders.  If Backorders are requested, the books will automatically be shipped & invoiced when they get to the pick line, and you will get sales credit that day and commission the second week of the following month on the usual schedule for School & Library orders.

How do you use Book Bucks?
~ if you're using OrderPro:
1. Select New Order.
2. On Hostess Info screen, type in the name & address you'd like the book to be shipped to. Select Ship To Hostess (even if she wasn't the hostess - that just means the address you typed above), unless you'd like it to come to you.
3. On the Order Type screen, select BB for Book Buck.
4. On the Select Books screen, enter Reference # (order number from the upper right corner of the yellow book bucks page & packing slip) and total $ amount of the book buck. Select books you'd like.
This may be the same book or something different. If you go over the amount of the book buck, you will be charged the overage amount. If you select the same book or something the same price, there will be no charge.
5. If you have more than one book buck, you can add them together! On the dropdown menu under Book Bucks, select Add New & enter the info on the next book buck. These will all be shipped together & save the company $, plus this way you can combine the amounts.
6. On the Print or Transfer screen, select Print or Preview to approve it before transfering the order. Use the dropdown menu beside View Page to see each page. If everything looks right, click Transfer!

BETTER STILL - You may also add Book Bucks on to a home show, direct sale, bookfair, or supplies order.
On your show order, on the Select Books screen, select Book Buck at the bottom of the middle Selection Type drop down menu. 
Continue as above.  It is nice to save the company $ by combining book bucks to an order if you have one going in soon.

~ if you're NOT using OrderPro:
1. Separate the Book Bucks page from the bottom of the yellow packing slip.
2. Write the last 6 digits of the ISBN#, title, price of the book(s) you want on the right side, even if they are the same as originally ordered.
3. You will pay ONLY if there is an overage; if you are ordering more than the book buck credit amount.
4. Write in the address if it is being shipped to someone other than the address at the top.
5. FAX or mail to the # or address at the top of the page.
6. Confirm fax by calling 800-611-1655 at least a couple hours after faxing.

Updated 07/21/2008 07:46 PM     Web hosting provided through

 © 1999-2008  Ruth McLain Smith, Director and Independent Educational Consultant with Usborne Books at Home    Email to RS4books@aol.com

The words "Usborne" and "Usborne Books at Home" are the trademarks of Usborne Publishing Ltd.   The Cartwright Duck is a trademark and copyright of Usborne Publishing Ltd.  Usborne Publishing Ltd. has no connection with these pages and does not sponsor or support their content.  All rights reserved.